Pre-Order Policy

We want your luxury hair experience to be smooth, fast, and stress-free. Here’s everything you need to know about preorders, payments, and shipping.

1. Preorder & Payment Methods

Cash App – Fastest Processing

We highly recommend Cash App for preorders. Here’s why:

Send the exact preorder amount through Cash App.
Once your payment is confirmed, your order moves immediately to fast-track processing, meaning your Series I bundles are prepared and shipped faster.
Important: The shipping fee is not included with Cash App payments. After your preorder is placed, you will receive an email with your shipping fee. Shipping fees may vary depending on your location.

Credit or Debit Cards

If you do not have Cash App, you may pay with a credit or debit card.

Please note: processing times and service fees may vary.
Orders paid via card may take slightly longer to process compared to Cash App fast-track preorders.

2. Shipping & Processing

Once payment is confirmed, your order enters processing.
Processing includes carefully preparing your hair, packaging, and scheduling shipping.
After processing, your order will be shipped, and you’ll receive updates along the way.

Estimated Processing Time: Depends on payment method and volume of orders, but Cash App orders are prioritized.

Estimated Shipping Time: Varies based on your location. After preorder, we will email you your shipping fee and expected delivery timeline.

3. Flexible Delivery Options

We are committed to making your luxury hair experience as easy as possible.

We are very flexible — if you need delivery, we can make it happen.*

4. Additional Notes